Privacy Policy

This Privacy Policy explains how Lucky7even Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. We aim to handle personal information fairly, transparently and securely, in accordance with applicable Australian privacy requirements and other rules that may apply to online gambling services.

Lucky7even Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

Information we may collect

When you use Lucky7even Casino, we may collect information that is needed to provide an account, operate the website and support safe and lawful gambling services. The information collected depends on how you interact with the website, the services you use and the checks that may be required.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and other information provided when registering or updating an account. We may also keep records of communications with you, including messages sent to customer support and information provided when asking for help.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request documents or information such as proof of identity, proof of address or other supporting material. Verification information may be reviewed using internal processes or specialist service providers. These checks help prevent fraud, unauthorised account use, money laundering and access by people who are not permitted to use gambling services.

Payment and transaction records

We may collect records relating to deposits, withdrawals, payments, refunds, account balances and gambling activity. Payment information may be processed through payment providers. Depending on the payment method, Lucky7even Casino may not receive or store complete payment card details. Transaction records may still be retained so that payments can be processed, accounts can be reconciled, disputes can be investigated and legal or regulatory obligations can be met.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and referring website. We may also collect information about how you use website features, including login activity, session information and interactions with account or support functions.

Some information is collected directly from you. Other information may come from service providers, payment partners, identity verification services, fraud prevention tools, analytics providers or publicly available sources, where appropriate and permitted.

How we use personal information

Personal information is used only for purposes connected with operating Lucky7even Casino, meeting applicable obligations and providing a safe and reliable experience. Depending on the circumstances, we may use information to:

Create, administer and maintain your player account.
Process deposits, withdrawals and other account transactions.
Verify identity, age, eligibility and ownership of an account.
Carry out anti-fraud, security, responsible gambling and risk management checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Provide customer support and respond to questions, complaints and requests.
Operate, maintain, troubleshoot and improve the website, systems and services.
Personalise website content and remember selected settings or preferences.
Send service communications about accounts, transactions, security, changes and important notices.
Send marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meet record-keeping, reporting, tax, dispute resolution and other legal obligations.
Establish, exercise or defend legal rights and manage business or operational risks.

We do not use personal information for purposes that are unrelated to the reason it was collected unless this is permitted by law, you provide consent, or the use is reasonably expected in connection with the original purpose. Where practical, information may be combined with other account or technical information to help keep services secure and operate them effectively.

Marketing choices

You may receive promotional messages only where allowed by applicable requirements. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting support. Even if you opt out of marketing, we may continue to send essential service messages, such as security alerts, transaction confirmations, account notices and information about changes to the website or applicable terms.

Cookies, sharing and information security

Cookies and similar technologies

Lucky7even Casino may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, improve performance, understand website usage and support security or fraud prevention. Some cookies are necessary for core account and website functions. Other cookies may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete some cookies, parts of the website may not work as intended, and certain preferences may need to be selected again. Browser controls differ, so please check the help information provided with your browser for instructions.

When information may be shared

We may share personal information where reasonably necessary to provide services, protect players and the website, or meet legal obligations. Recipients may include payment and banking service providers, identity and verification providers, fraud prevention and security services, technology and hosting providers, customer support tools, analytics providers, professional advisers and other service providers that assist with website operations.

Information may also be disclosed to courts, law enforcement bodies, government agencies or other authorised parties where required or permitted by law. We may disclose information in connection with a suspected breach of terms, fraud, security incident, dispute or other activity that could harm players, the website or another person. Service providers are expected to handle information securely and only for appropriate purposes.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider confidentiality requirements. No online service can guarantee complete security, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Some service providers or technology systems may be located outside Australia, or information may be accessed from another country. Where this occurs, reasonable steps are taken to protect personal information and to use providers that are suitable for the relevant service and purpose.

Your privacy rights and data requests

Subject to applicable exceptions and verification requirements, you may ask about the personal information held about you and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your personal information to be deleted, or ask that certain processing stop or be limited. Whether a request can be completed depends on legal, security, contractual and operational requirements.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@lucky7evencasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable verification before disclosing, changing or deleting information, in order to protect account security and prevent unauthorised requests.

Access: ask for a copy or explanation of personal information held about you.
Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be updated.
Deletion: ask for information to be removed where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to promotional communications at any time.
Processing concerns: raise a question or complaint about how personal information is handled.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This may include identity, payment, transaction, security, dispute and account records. Information may also need to be retained to prevent fraud, resolve complaints, protect legal rights or complete required audits. When information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

We aim to respond to valid privacy requests within a reasonable time. If a request cannot be completed, or can only be completed in part, we will generally explain the reason, subject to security, confidentiality and legal restrictions. You may also seek independent advice or contact an appropriate privacy authority if you are concerned about the handling of your information.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on this page, together with its effective date where appropriate. We encourage players to review the policy occasionally. If a change is significant, we may provide a notice through the website, by email or using another suitable communication method.