Responsible Gaming

At Lucky7even Casino, we believe gambling should be an enjoyable leisure activity, not a way to make money or deal with personal difficulties. Responsible gaming means understanding the risks, setting sensible limits and making informed decisions before you play. Take time to consider how gambling fits within your budget and lifestyle, and never gamble with money needed for everyday expenses.

Lucky7even Casino operates under three gaming licences: Curaçao Gaming Authority licence OGL/2023/176/0095, Comoros AOFA licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.

Gamble for entertainment

Gambling outcomes are determined by chance, and no strategy can guarantee a win. Past results do not predict future results, and a run of losses does not make a win more likely. Treat every wager as entertainment and only use money you can comfortably afford to lose. Never view gambling as an investment, a source of income or a solution to financial problems.

Before starting a session, decide how much time and money you are prepared to spend. Once your planned limit has been reached, stop playing, even if you feel that a win may be close. Avoid increasing your stake because of excitement, frustration or a desire to recover previous losses. Chasing losses can lead to larger bets and make it harder to remain in control.

Set a spending limit before you play and keep to it.
Set a time limit and take regular breaks away from the screen.
Use only disposable income, never money needed for rent, bills, food or other essentials.
Do not borrow money, use credit irresponsibly or sell possessions to gamble.
Keep gambling separate from important decisions and daily responsibilities.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or drugs.
Remember that losses are part of gambling and cannot be guaranteed to return.
Do not let other people use your account or payment methods.

It can also help to keep a personal record of your deposits, withdrawals, time spent playing and overall results. A clear record may provide a more realistic view of your gambling than individual wins or losses. If the activity no longer feels affordable, enjoyable or voluntary, stop and seek help.

Tools to help you stay in control

Depending on the features available to your account, you may be able to use controls designed to support safer gambling. These may include deposit limits, spending limits, loss limits, session reminders, reality checks, time-outs or account self-exclusion. Controls can help you act on a decision made calmly, before you begin playing.

Set limits before playing

Choose a limit that reflects your personal budget rather than an amount you hope to win. Consider setting daily, weekly or monthly limits, as well as a maximum session length. A limit should be treated as a firm boundary. Do not remove or increase it simply because you have lost money or want to continue playing.

Take a break

A time-out can provide space away from gambling for a defined period. During a break, avoid trying to access gambling services through another account or platform. Use the time to review your spending, talk with someone you trust and consider whether further support would be useful.

Self-exclusion

If you feel unable to control your gambling, self-exclusion may be appropriate. Self-exclusion is a formal request to prevent or restrict access to a gambling account for a chosen period or in accordance with the applicable process. It is intended for people who want stronger protection from gambling. Contact the relevant support team through the available account or website channels to ask about the process. Do not create another account or attempt to bypass an exclusion.

Limits and exclusion tools may not prevent gambling with other providers. If you are concerned about gambling generally, consider using wider blocking or support services available in Australia and speak with a qualified adviser. We may take steps to protect customers where activity indicates a potential risk, while respecting privacy and applicable requirements.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not recognise the change at first. The following signs may indicate that gambling is becoming difficult to manage:

Spending more time or money gambling than you planned.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling throughout the day or finding it difficult to concentrate on other things.
Hiding or minimising your gambling from family, friends or colleagues.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
Missing work, study, appointments or social commitments because you are gambling.
Arguing with people close to you about gambling or its financial effects.
Attempting to stop or cut back but being unable to do so.
Feeling guilt, shame or regret after gambling, then returning to play.
Using gambling to try to recover money that has already been lost.

One sign may be enough to take a pause and review your behaviour. You do not need to wait for a crisis before asking for help. Speaking openly with someone you trust can be a useful first step. A doctor, counsellor or gambling support service can provide confidential guidance and help you make a plan.

If gambling is affecting your relationships, finances, work, study or wellbeing, stop gambling and seek professional support. If you feel overwhelmed, unsafe or at immediate risk of harm, contact emergency services or a crisis service in Australia. In an emergency, call Triple Zero (000).

Protecting young people and vulnerable people

Gambling services are for adults who meet the applicable age and eligibility requirements. Young people must not access or use a gambling account. Keep your login details, devices and payment methods secure, and do not allow another person to gamble through your account. If you believe someone underage has accessed an account, stop the activity and contact the relevant support channel as soon as possible.

Parents, carers and people supporting someone who gambles can also take practical steps. Discuss the risks without judgement, avoid providing money for gambling and encourage the person to use limits or take a break. Financial boundaries, account security and professional advice may help reduce harm. Remember that you cannot control another adult's choices, so seek support for yourself if the situation is affecting your wellbeing.

Privacy and support

When you contact Lucky7even Casino about responsible gaming, information may be handled in accordance with the applicable privacy notice and legal requirements. We may ask questions needed to understand your request and apply available account protections. Responsible gaming information is general in nature and is not a substitute for personal financial, medical or legal advice.

If you are worried about your gambling, do not wait for losses to become larger. Review your account activity, use the available limits or exclusion options, and contact a trusted person or an Australian gambling support service. Taking a break is a positive step, and asking for help is a sign of responsibility rather than failure.

Stop playing and close the current session.
Set a limit, time-out or self-exclusion where available.
Remove gambling access from shared devices and secure your account.
Tell someone you trust what is happening.
Contact a qualified Australian support service or health professional.
Seek urgent help if gambling has contributed to thoughts of self-harm or immediate danger.